Salary Range: $73,00 - $89,000  Have you thought about Trustbridge?

Since 1978, Hospice of Palm Beach County, Hospice of Broward County and Hospice by the Sea have cared for 200,000 families in South Florida. These three hospices are now one branch of Trustbridge, a community nonprofit that provides support for families facing serious illness 24 hours a day. Our other services include palliative medicine, caregiver support and bereavement programs.

 At Trustbridge, we consider our employees our greatest resource. Our appreciation is shown in many ways, including the wide range of comprehensive benefits we offer.

Trustbridge benefits include:

• Competitive salary
• Health, Dental, Vision, Life and Disability insurance
• 401K with employer contribution
• Tuition reimbursement
• Employee Assistance Program
• Flexible Spending Account
• Generous PTO package

Hours of Operations: 8:30- 5:00PM 

• The Practice Operations Manager will be a blended clinical and administrative role responsible with the Leadership for the overall day-to-day operations, development, and success of the Palliative Care division.
• The Practice Operations Manager will work to develop business strategies, manage budgets, and oversee the day-to-day operations (scheduling, productivity, billing, collections, etc.)
• They will ensure that the business needs of the practice are met, efficiencies are achieved and actively work to recruit new patients.
• The clinical responsibilities include supporting the psychosocial needs of the palliative team patients.
• The social worker completes a psychosocial assessment of each patient and family and provides medical social work services and case management support to all assigned palliative care patients and their families based on the patient/family need and acceptance of these services.
• The social worker is responsible to assist the patient/family in reaching the maximum benefit from palliative care services.

1. Education/Regulatory Requirements:
   • Has a Master of Social Work (MSW) degree from a school of Social Work accredited by the Council on Social Work Education.
   • Has a current Florida license (LCSW) or is registered with the State of Florida as a Registered Intern actively working on licensure
   • Medical practice manager certification such as the CPPM preferred
   • An equivalent combination of professional experience and education may be considered as meeting the Education/Professional requirements
2. Skills:
   • Minimum of three years mid-level practice administration experience or related management experience.
   • Has at least one year of social work experience in a healthcare setting (the one-year Masters level internship would meet this requirement)
   • Knowledge of Hospice, Palliative, or Primary care practice operations experience a plus
   • Ability to work under minimum supervision and demonstrate strong initiative.
   • Ability to supervise and train employees, facilitate the onboarding process, to include organizing, prioritizing, and scheduling work assignments to meet practice timelines.
   • Ability to deal in an organized, proactive manner with problems involving multiple variables within the scope of the position.
   • Ability to make independent decisions when circumstances warrant.
   • Ability to recognize, evaluate, solve problems and correct errors, and to develop processes that eliminate redundancy.
   • Ability to conceptualize workflow, develop plans, and implement appropriate actions.
   • Ability to communicate effectively in writing, over the telephone, and in person.
   • Ability to express expectations and effectively give strong feedback for future operations.
   • Ability to delegate tasks and monitor feedback.
   • Ability to cultivate a positive work environment and a positive group dynamic utilizing group collaboration and open discussions to develop staff skills.
   • Flexible to work in a fast-paced environment and alter plans quickly.
   • Must be extremely organized to maximize efficiency.
   • Strong problem solver who can respond to diverse set of issues using critical thinking.
   • Excellent conflict management skills and stress tolerance.
3. Professional Requirements:
   • Strong PC stills including EMR, MS Office Suite and other applications necessary for job function and business operations.
   • Possess a valid Florida driver’s license and current auto insurance and have the ability to travel within service area and as requested by supervisor(s).
4. Language Skills:
   • Bilingual (English/Spanish) preferred